Details
AUDIO STREAMING (Bukan Dalam Bentuk CD)
CHAMPION SERVICE
POSITIVE BUSINESS IDEAS with James Gwee
1. What Is Service Excellence ?
2. The Difference Between Regular Customers And Loyal Customers
3. Service In A “3-Star” Hotel
4. Smile When Serving Your Customer
5. After Handling The Complain ( Tip 1)
6. After Handling The Complain (Tip2)
7. After Handling The Complain ( Tip3)
8. “Ada yang Bisa Saya Bantu ?”
9. How To transfer Calls Successfully
10. How To Make Children Feel Comfortable In Your Shop
11. Repeat Your Customers Request
12. Know The Real Value Of your Customers
